Communication feels unclear
You want straightforward answers and a more consistent person to contact when an invoice or budget question comes up.
Ready for a change
Switch NDIS plan managers with a clearer handover.
If your current service no longer feels right, start online and understand the next step before making the change.
01
Start onlineA short guided enquiry
02
Know the next stepYour current agreement is considered
03
Stay informedClear updates through the handover
Reasons people consider switching
Your plan management should make life easier.
Participants switch for different reasons. The important thing is finding a service that better matches how you want to communicate and understand your plan.
Too much chasing
You are spending too much time following up invoice progress, statements or information that should be easier to access.
Your needs have changed
Your plan, providers or support network has changed and you want a plan management service that fits the way things work now.
Before changing
Check the current service agreement.
The exact switching process can depend on the terms of your current service agreement, including any notice requirements. You do not need to interpret everything alone—start the enquiry and share where things are up to.
Helpful information for the first conversation
Your preferred contact method, the name of the current plan manager, any known notice period and the date you would ideally like the new arrangement to begin.
What not to include initially
The website form does not need sensitive medical information. If further documents or details are required, a more appropriate way to collect them can be arranged.
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Starting an enquiry does not automatically end an existing service agreement. The handover steps are confirmed before a change is progressed.
The changeover
One step at a time.
- 1
Submit the enquiry
Choose your connection to the participant, add contact details and briefly explain what you need.
- 2
Review the current setup
We confirm any relevant agreement details, permissions and timing before moving forward.
- 3
Guide the handover
The required information is collected through an appropriate process and you are kept informed.
Switching FAQs
A little clarity before changing.
Can I choose a different plan manager?
In many situations, yes. The practical steps can depend on your current service agreement and notice requirements.
Will I lose access to my NDIS funding?
The purpose of the handover is to change the plan management arrangement, not to remove your plan. Any timing and transition requirements should be confirmed before the change.
Can my nominee or Support Coordinator help?
Yes, where they are authorised to act or the participant has given appropriate permission.
Can I switch if I live outside South Australia?
Yes. My NDIS Plan Manager is an online Australia-wide service.
Explore next
Useful information before you decide.
Ready to explore a better fit?
Starting the enquiry only takes a few minutes, and you can ask questions before progressing a handover.